Returns & Exchange
Policy
Est. 1992 · Kutch, Gujarat
Every knot tied by hand
Khatri craft · Kutch
Before you read the policy
What you're buying is made by human hands — and that's the point
Our sarees are tied knot by knot by Khatri artisan families in Kutch — some spending over 72 hours on a single piece. We photograph every saree in natural light, with no filters, so what you see is as close to what arrives as a screen allows. Our policy is here to protect you from genuine defects. Everything else is the nature of handcraft — and the reason each piece is uniquely yours.
What we cover
and what is part of the craft
- Fabric tears or physical damage before delivery
- Major colour bleeding not visible in product photos
- Wrong saree shipped — different from what you ordered
- Structural defects in the weave that affect how it wears
- Slight dot spacing — tied by hand, never a machine
- Subtle colour shifts in light — natural dyes behave differently than synthetic
- Minor pallu variation — no handmade Bandhej is perfectly symmetrical
- Standard 5.5m length — listed on every product page
Unboxing video is mandatory
You must record an unboxing video at the time of delivery. Claims without an unboxing video cannot be processed. This protects both you and us — and ensures a fair resolution every time.
How it works
Simple, transparent, fair
A word from us, honestly
We have sold handcrafted sarees since 1992. The most common disappointments we hear about are not defects — they are the gap between what a screen shows and what hands feel. We work hard to close that gap. But buying handcraft means accepting that some things cannot be standardised. We want you to know what those things are before you order.